Our FAQ’s
What areas do you service? +
We are in The Redland’s (approx. 40min east of Brisbane). We service Brisbane City & suburbs, Sunshine Coast, Gold Coast and Hinterlands. We can also travel to Northern NSW and Toowoomba (additional travel costs apply).
Do you have a Delivery, Set up and Collection Fee? +
Yes, we charge a service fee, this is to cover our travel costs, set up and collection of all our hired Ceremony & Reception Décor packages. Our service fees start from $200 depending on the location and the package you have chosen. All our product prices and service charges will be shown on our Floral Design Proposal.
How do I place an order? +
Get in touch with us via our Website Contact Form, Email or Phone. We will then send you a link for our Client Detail Questionnaire which is an online form that you complete to give us all the details of your event. From this we create a design brief and arrange a meet-up so we can chat. If you are happy (which is our mission) and wish to proceed, we send you our Floral Design Proposal to peruse and sign should you wish to lock in our services. Deposit costs are applicable, and you can read more about our process in our T&C’s.
Can I have a design consult? +
Absolutely! We would love to meet you in person or over zoom. We usually schedule a meeting within a week of when we first chat. We begin working on your design brief when we receive your Client Questionnaire back so that we can prepare a couple of sample floral creations ready for our meeting. We work in collaboration with you to ensure that our design brief matches your vision. We love flowers (it’s no secret!) and we want to make this the simplest part of your event planning, so if you need to chat further then we are your people.
Do you charge a deposit? +
We do charge a $200 security deposit for all our event hire items. This is so you look after our beautiful creations as well as we do. This security deposit is paid at the same time as your initial 50% booking deposit. We refund this $200 to you once our hire products are collected undamaged.
For our bouquet orders and keepsakes we charge 50% of the total amount on your booking confirmation. For more information, please check our T&C’s.
When is final payment due? +
Final payment of our invoice is due 14 days prior to your event date. For bouquet orders only, final payment is due prior to delivery/collection.
How long will it take for my order to be complete? +
Once your booking is confirmed and your deposit is paid, we start creating. We will talk with you as we design your flowers and send you images of our creations. We usually allow 6 weeks from your booking confirmation to your event date to create your floral pieces. If you need your flowers a little quicker, please contact us and let us know your requirements. We will always try and work in with our clients’ timeframes when we can.
Are our flowers real touch? +
Some of our flowers and foliage’s are real touch and others are not. As our bouquets and arrangements are handcrafted, we use our design eye to decide which product looks best for each creation. We only use the highest quality artificial flowers, and all our floral arrangements are made with love.
Do you work with Fresh Flowers? +
We specialise in artificial floral décor, bridal bouquets and boutonnieres. We can use some fresh flowers in our ceremony and reception décor packages, for example, lavender, baby’s breath, some natives in vases. As our passion is in silk flower design, we do not specialise in fresh flower bridal bouquets. Should you have your heart set on fresh flowers, then we would be more than happy to refer you to one of our partner florists. If you would still like to use our silk flower arbours and décor it is quite common to have a mixture of both and we would love to help you with this.
What happens if my event is impacted by Covid? +
We understand first-hand how unsettling it is when your special day must be rescheduled because of covid restrictions. We will do our utmost to work in with any date changes that happen due to this where we can. Should your event be cancelled altogether then all products will be kept by Alice and Silk and a $200 cancellation fee will be charged to cover product and design costs.
