Our Terms + Conditions
Our Quote and Order Process:
Creating beautiful silk flower arrangements is our passion and we would love to work closely with you in designing your dream wedding flowers. Working with us is easy and the order process goes like this:
1. You contact us via email or phone and we gather details about your event.
2. We send you our Client Details Questionnaire which will give us more details about your event and your flower/colour preferences. You can forward us any pictures, colours, mood boards that you have to help us on our design journey.
3. We send you our Floral Design Proposal which details your quote and everything which we will provide for you along with our T&C’s for your perusal. Your Design Quote is valid for 90 days from the date sent. If you are happy and would like to proceed, you just need to inform us in writing and we will forward you an invoice for a 50% deposit payment (ie 50% of your Design Proposal total cost). This secures your booking and date with us.
5. Once your 50% deposit payment is made, your booking is secured, and we begin sourcing floral products for your designs and start creating. The process of sourcing products and creating mock up designs can take between 6-12 weeks . We will communicate along the way and show you our mock-up versions of your designs either via zoom, email, photo updates or one in person consult at our studio or convenient location.
Should there be any changes to the design/chosen flowers we may charge an amendment fee based on total hours required to change your designs. This will be quoted to you and agreed to before any amendments are undertaken.
6. We require final payment (remaining 50% Design Proposal balance) 14 days prior to your event date. Once this is received your beautiful bouquets can be delivered/picked up.
7. All other details such as venue location and contact person details for any hire items will need to be finalised with us at least 14 days prior to your event.
*Please note that we also require a minimum $200 security deposit for all DRY hire items to be paid at the time of booking. This deposit will be refunded following the undamaged return of our hire items. More details on hire items listed below.
Cancellation of the event date:
Should you need to cancel your booking; you will need to notify us in writing as soon as possible. We are happy to work with you as best we can to transfer your booking to another date, subject to availability, with a minimum of 60 days’ notice. Cancellations after that time frame i.e.: 30 days from the date of the wedding, will incur a 50% cancellation fee.
Cancellations under 2 weeks prior to the wedding, will incur a full cancellation fee.
Postponing the wedding/function date:
Should you need to change the date or postpone the date of the wedding; you will need to inform us in writing. We will confirm with you in writing whether the new date is available. Should the date not be available (and your notice is within 30 days), you will forfeit your deposit.
Reducing /cancelling items on quote:
We provide you a Floral Design Proposal based on your requirements at our consultation. Should your requirements change, and you need to reduce or cancel some items in your proposal, we are happy to do this with at least 30 days’ notice. After this period, the final total may not be reduced by more than 10% of the original agreed upon estimate.
Flower Selection:
Alice in Silk provides a detailed estimate that outlines the type of flowers that will be used in your wedding flowers. This is based on our consultation with you and we want you to be happy with the flower choices and colour theme before accepting the proposal.
We will endeavour to create floral pieces that are exactly what you had in mind, but we are floral designers with a keen design eye, so will work to make sure that your pieces reflect you whilst maintaining our design integrity.
All attempts will be made regarding colours and types of flowers and materials requested. If we need to substitute flowers due to supply, we will use the highest quality silk flowers available.
Deliveries:
Prices for multiple deliveries locations need to be discussed with us. Delivery fees will be outlined in your proposal.
If your wedding is on a Sunday and you require delivery, we have an increased delivery rate to cover the additional staff wages and minimum 3- hour shift requirements. Please discuss this with us so we can quote accordingly.
All bookings are different and typically, will be arranged on a case-by-case basis. As a general guide, deliveries are made prior to the photographer arriving to ensure they are available for “pre-wedding” pictures. You should allow 30 mins either side of the scheduled time for delays that may occur which are out of our control. The delivery details including addresses are confirmed 2 weeks prior to the event date. It is your responsibility to ensure we have the correct delivery details. In the event that there is no person available to receive the goods, the goods will be left in a safe place, and we will contact you to advise where the goods have been left. If there is not safe place to leave the goods, they will be returned to our premises, and you will need to arrange pick up of goods. We will decide whether it is safe. Should your goods need to be re-delivered, you will be required to pay another delivery fee prior to dispatch.
Approx. 14 days/ 2 weeks prior to your wedding, you will be contacted to confirm your delivery times and location. You will need to provide us with a suitable address, timeframe and contact person and their phone number. Please note that the contact person you provide will be the person we seek at the time of delivery – this person will be responsible for signing documentation on your behalf agreeing that you are happy with the flowers, the style, and all factors obtaining to the items delivered. Should you wish for this to only be you, please advise so. Should someone be appointed as our delivery contact person, they will be acting on your behalf and signing on your behalf.
For Full service / set ups:
The responsibility remains with the bride and groom to seek permission on behalf of Alice in Silk to complete any hanging, suspended or other uncommon floral installation at any venue. Alice in Silk will not be held responsible or liable for any instances where work cannot be completed due to lack of permission or lack of safety at the venue.
It is the responsibility of the Bride and Groom to liaise with both ceremony and reception venues regarding the construction of floral instillations and hired items that can cause damage such as open flame candles, stakes into the ground (grass) or hanging installments on existing beams and structures. We will set up and pick up as quoted and outlined to your specific destination if you have requested this in your consultation. Delivery times will need to be confirmed with the venue on the week of the wedding. Should the set-up time be outside our standard delivery times then an additional charge will apply.
We will require full access and appropriate working conditions to fulfil our order with you. You will need to inform your venue what you have employed us to do and the time we require to set up on the day. Should we be denied access, be delayed by the venue or any other supplier on the day, be presented with unsafe or hazardous working conditions, we will have completed everything to the best of ability, however, in extreme circumstances, if we cannot complete the job, due to no fault of our own, we will leave the products at the venue. Should other last-minute decisions be made due to any unpredicted circumstance, we will advise the venue manager and the issues relating to the decision. Alice in Silk are not responsible for items once delivery has been completed.
Photos:
Alice in Silk retain the right to photograph finished work which may be used in self-promotion and advertising.
Alice in Silk agree to hold off from posting any images to social media until after the wedding ceremony has begun.
Photos taken by us of your arrangements remain our property.
Any photos provided to us will only be used by us & as permitted by you. All photos on our site have the exclusive permission by its owner for use on this site. Photographer’s credits will only be displayed when provided.
Hired Items:
All hired items, such as vases/arbours are the responsibility of the hirer from the point of delivery /pick up to the time the item is returned. Should any items be lost, damaged or stolen it is the responsibility of the hirer to pay for the replacement. The cost will be charged at full retail replacement cost + GST+ freight. Payment is required within 48 hours of return date.
All hired items are to be returned undamaged and in the original containers provided. If Alice in Silk hired items have been abandoned at the wedding venue and collection by Alice in Silk is required (but not agreed to in our proposal), additional collection fees apply.
We require a deposit payment to be made as security. If the hired items are not returned on the outlined date, then we will contact the Hirer once to have them returned. If the items are not returned within 48 hours from this attempt at contact – then the deposit amount will be forfeited.
All hired items are to be returned to Alice in Silk undamaged.
Supplying your own items/ vases:
For clients wishing to supply their own ribbons for bouquets, the ribbon is to be delivered to us at least 2 week (14 days) prior to your wedding in a bag or envelope with your name and wedding date clearly marked.
Should you wish to supply your own vases – please ensure they are all clean and have all unwanted stickers and labels removed. Vases are to be delivered to Alice in Silk at least 7 days prior to the event in a box that is clearly marked with your name and wedding date.
Privacy:
All your personal details are to be treated as confidential information and will not be disclosed under any circumstances to other parties, without your written authority.
Payment:
Payment may be made via direct deposit into our nominated bank account. Our invoice will outline our account details and you will need to use your surname as a reference.
